Shaping product direction and leading teams to build solutions that balance user needs, business goals, and technical realities.
jameswniekamp@gmail.com | 502-551-8969 |
Shaping product direction and leading teams to ship clear, reliable tools that align user needs, business goals, and engineering constraints.
jameswniekamp@gmail.com | 502-551-8969 |
United Airlines | 2023
This was a high-stakes effort to redefine the role of flight dispatchers. We consolidated a patchwork of outdated tools into one streamlined system, removing repetitive manual tasks and enabling dispatchers to handle complex routing and fuel planning with greater efficiency and clarity.
United Airlines | 2019
United Airlines asked me to redesign their web check-in experience, used by more than 10 million travelers annually, into a responsive application. I streamlined interactions, clarified steps, and modernized the look and feel while aligning with evolving brand standards.
Tango | 2024
This was a classic UX vs. tech tradeoff. My ideal flow for configuring tax info hit technical constraints that threatened a hard launch date. So I pivoted—reused an existing component and data model to hit the deadline while still delivering a fast, familiar experience for users.
UNITED AIRLINES | 2023
This was a rare case where a company threw bags of money and time at getting the UX right. United asked me to unify a mess of outdated tools into one system for flight dispatchers handling complex tasks like routing and fuel planning. With the space to do it properly, we made their jobs a whole lot easier.
Tango | 2024
This new gift card product balanced usability, fraud prevention, and business goals. By keeping credentials locked until redemption, the design made rewards more secure while also capturing value from unused balances.
Tango | 2024
This was a classic UX vs. tech tradeoff. My ideal flow for configuring tax info hit technical constraints that threatened a hard launch date. So I pivoted—reused an existing component and data model to hit the deadline while still delivering a fast, familiar experience for users.
United Airlines | 2019
United Airlines asked me to redesign their web check-in experience, used by more than 10 million travelers annually, into a responsive application. I streamlined interactions, clarified steps, and modernized the look and feel while aligning with evolving brand standards.